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Verizon Wireless “Express Services” Empower Customers To Manage Their Online Accounts
BASKING RIDGE, NJ — Beginning this week, Verizon Wireless customers will find it easier than ever to manage their accounts using enhanced Express Services. Express Services are Verizon Wireless’ easy-to-use tools that enable customers to quickly and conveniently manage their accounts at home or on the go.
Verizon Wireless customers using My Verizon (www.verizonwireless.com/myverizon) online or accessing My Verizon Mobile from any Android device will now see a list of frequent transactions involving their bills, their plans and their devices. In one click, customers can start to explore their account activity quickly and easily, and complete popular transactions, including viewing a bill, managing Friends & Family®, changing an address, adding a new line of service, or activating a new phone.
“Now, with one click, customers can use Express Services to select the transactions they want, with time-saving account management services that are simple to use and consistent across multiple touch points, empowering them to save time and control their wireless services, whenever and wherever they want,” said John Stratton, executive vice president and chief operating officer for Verizon Wireless.
The new My Verizon Mobile will be available initially on DROID by Motorola, DROID™ 2 by Motorola, DROID X by Motorola, DROID™ R2-D2™ by Motorola, Motorola DEVOUR™, DROID ERIS™ by HTC, DROID Incredible by HTC, LG Ally™, and the Samsung Fascinate™. My Verizon users on Android devices will receive an alert to install the free update. Customers who have not yet tried My Verizon may download the application from Android Market™.
Later this year, Verizon Wireless plans to implement changes consistent with Express Services on additional phones and smartphones and on the voice response system customers use when they call customer service.
For more information about Verizon Wireless, visit www.verizonwireless.com.
About Verizon Wireless
Verizon Wireless operates the nation’s most reliable and largest wireless voice and 3G data network, serving more than 92 million customers. Headquartered in Basking Ridge, N.J., with 79,000 employees nationwide, Verizon Wireless is a joint venture of Verizon Communications (NYSE, NASDAQ: VZ) and Vodafone (LSE, NASDAQ: VOD). For more information, visit www.verizonwireless.com. To preview and request broadcast-quality video footage and high-resolution stills of Verizon Wireless operations, log on to the Verizon Wireless Multimedia Library at www.verizonwireless.com/multimedia.